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Showing posts with the label Agile

5 things I learned from my favourite app's recent downtime

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Created at Icons8.com  by me A few days ago, one of my favourite apps went down for 15 minutes.  This app is used by a lot of students and corporates to capture learning. Therefore, a 15 minute downtime did worry a lot of the app's userbase. The primary reason to worry was that the status page of the app also went down with the app itself. I did learn few things from their experience, here is what I learned: Don't mess up with DNS on production Honestly, I don't know the Why of what happened but I do know the how . Changes to the production level DNS rendered the app inaccessible to its users. The URL of the app failed all DNS probes and users were left stranded without access to the web version and APIs, too. Lesson:  Don't mess with production DNS, if you need to, let the users know well in advance and do it when the app usage is less. Your status page shouldn't be on your official top level domain This app's status page was on status.domain.tld, eg. status.v

Use pronunciation keys to establish correct pronunciation of names in cross-cultural teams

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Made at Icons8.com We all know the importance of pronouncing names correctly. Especially, in a cross-cultural team. The challenge, especially with names, is that correct pronunciation of names need to be implemented correctly as early as possible. Correcting pronunciations deeper into the project/process becomes difficult and can be extremely bothersome to some team members. For instance, an Indian name like Gaganpreet can be difficult to pronounce for those not of an Indian context. And, it can be used erroneously a lot if correct pronunciation is not established right at the first go. So, how do you make sure that the pronunciations are established correctly? Use pronunciation key , nothing fancy, but words that help the team pronounce names correctly in their native language. For example, for an English non-Indian audience, the introductory slide/doc/email could mention Gaganpreet’s name as: Gaganpreet (Guh-gun-preeth) So, when Gaganpreet takes his own name during introduction, it w